MIRKO

TechnicalSupport &Maintenance

SLA-based support, 24/7 monitoring, security updates and continuous improvement for products in production, whether we built them or not.

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SYSTEM HEALTH72 bpm · SpO2 98%MonitorSTEP 01AlertSTEP 02ResolveSTEP 03ImproveSTEP 04UPTIME99.95%Last 30 days▲ trending upCOVERAGE24/7RESPONSE30 minCLIENTS5+ years

Technical support

Products StayFast, Secure And Alive

Launch is the beginning. Dependencies age, traffic grows, regulations change and users ask for more. Support keeps the product healthy while it earns.

Several clients have been with us for over five years after launch. We monitor their systems 24/7, respond under SLA, ship security updates and plan improvements quarterly.

We support products we built and products we inherited, after a technical audit and a stabilisation phase.

Products Stay

Who we work with

Who We BuildTechnical Solutions For

Live Web Platforms

Live Web Platforms

Portals, marketplaces and SaaS in production.

Mobile Apps

Mobile Apps

OS updates, store compliance and crash monitoring.

IoT Fleets

IoT Fleets

Device monitoring, OTA and field incidents.

Enterprise Systems

Enterprise Systems

Business-critical systems with strict SLAs.

Inherited Products

Inherited Products

Systems whose original team moved on.

Talk to our support team about monitoring, SLAs or taking over a product

Talk to an expert

What we build

Support Services WeProvide

  • 24/7 Monitoring

    Uptime, performance and error monitoring with on-call response.

  • SLA Incident Response

    Defined response and resolution times by severity.

  • Security & Updates

    Dependency upgrades, patches and vulnerability management.

  • Performance Tuning

    Database, caching and infrastructure optimisation as load grows.

  • Continuous Improvement

    A dedicated team for new features and UX refinements.

  • Takeover & Stabilisation

    Audit, documentation and fixes for inherited codebases.

Typical challenges

Complex Problems NeedThoughtful Technology

The problems we meet most often in technical support & maintenance projects, and how our teams solve them.

Silent Failures

Our approach:

Monitoring and alerting on business metrics, not just servers.

Technology

Technology BehindOur TechnicalWork

The stack we use for technical support & maintenance: proven, maintainable and chosen for your product, not for fashion.

  • Monitoring

    • Grafana
    • Prometheus
    • Sentry
    • Datadog
  • Operations

    • Docker
    • Kubernetes
    • Terraform
    • CI/CD
  • Cloud

    • AWS
    • Azure
    • Google Cloud
  • Process

    • ITIL-based SLAs
    • Jira Service Management
    • Status pages

How we work

How We DeliverTechnical Support & Maintenance

A transparent process with milestones, demos and a single accountable manager from the first call to long-term support.

Technical Audit

Code, infrastructure, security and documentation reviewed to size the risks.

  • - Codebase review
  • - Infrastructure review
  • - Risk register

Keep your product fast, secure and improving for years

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Why Mirko

We combine technical expertise, product thinking and a flexible approach to help businesses build reliable digital products and solve complex challenges with confidence.

  • Senior Expertise

    Experienced engineers, designers and product specialists working on complex digital products.

  • Product Thinking

    We look beyond individual features and consider how technology supports the wider business and user experience.

  • Flexible Collaboration

    From full product development to extending an existing engineering team.

  • Full Ownership

    We take responsibility for the quality of what we build — from technical decisions to final delivery.

SelectedProjects

Air Greenland — Airline Website

Air Greenland — Airline Website

A modern, user-friendly website for Air Greenland where visitors book tickets, check timetables and find everything about travelling with the airline.

View Case Study
Naranga — Franchise Management Ecosystem

Naranga — Franchise Management Ecosystem

A convenient ecosystem to manage a franchise, built for Edible Arrangements, with automatic payments, membership plans, improved registration and a refreshed UI.

View Case Study
FTMO — Trading Platform

FTMO — Trading Platform

Client needed to develop a trading platform that is stable, efficient, and offers valuable features to traders. The platform needs to provide a seamless chatting experience by dividing rooms based on currency types, allowing traders to communicate and share insights effectively.

View Case Study
LOKO — Parcel Locker Network

LOKO — Parcel Locker Network

A management system for a network of automated parcel terminals, integrated with the CRM ordering system so customers can pick up and send shipments faster, safer and more economically.

View Case Study
Marketing Portal for a Retail Equipment Manufacturer

Marketing Portal for a Retail Equipment Manufacturer

A corporate portal that gives the manufacturer's staff and partners personalized access to the product information system and the project preparation system, integrated with enterprise ERP.

View Case Study
HiPOS — Mobile POS and Fiscal Operations

HiPOS — Mobile POS and Fiscal Operations

A software and hardware solution for entrepreneurs: a portable terminal and an intuitive app for fiscal operations, cash and NFC payments, receipts and staff control.

View Case Study

Related Expertise

FAQ

Technical Support & MaintenanceQuestions

Let's BuildSomething ThatMatters

Have a project in mind or looking for the right technology partner? Tell us what you're working on, and our team will get back to you to explore how we can help bring it to life.